FAQS

Rders / General

How do I place an order?

Browse the site and pick out a frame, give us your prescription, and tell us what lenses and coatings you would like. We’ll take care of the rest!

We have a full tutorial on how to buy glasses online as well!

Where can I get my prescription?

From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.

How is Sprzelook.com so inexpensive?

In short, we cut out the middlemen and retail costs while maintaining a high-quality standard. We complete all manufacturing under one roof and never cut corners on quality.

Oh no! I need to change something about my order. What should I do?

Our customer service team can fix your prescription as long as you reach out to us on time. Call +13025807280 or send an email to support@sprzelook.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us. Head over to our Contact Us page for more info.

Frames

Is it possible to order glasses with non-prescription lenses?

Of course! If you don’t need prescription lenses, simply select Non-Prescription Lenses on the product detail page. We offer non-prescription options for various lens types.

Do you offer children's frames?

We sure do. Come check out our Kids' Eyeglasses.

What about prescription sunglasses?

We have hundreds of men's and women's sunglasses styles, with over 6 unique tinting options. You can also turn any eyeglasses frame into a pair of shades with our Sun sunglasses lenses option

Do you offer glasses that turn into sunglasses outdoors?

Yes! We offer photochromic lenses and premium Transitions™ Adaptive® lenses. First, select your eyeglasses frames and then select Light Adaptive during the lenses coating section.

Are there any limitations for bifocals or progressive lenses?

For bifocals, frames must be at least 28mm. Progressive lenses require a lens height of 30mm.

How do I measure my frames?

Knowing the right measurement for your frames is important when shopping for glasses online. Check the inside of the temple arm and there should be some numbers there. These numbers are your frame measurements. Check out our tutorial on how to read frame measurements so you can be sure you're selecting glasses that fit you best.

If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. Just remember, when measuring frame width, you need to measure from temple screw to temple screw. For temple length, you need to measure from the temple screw to the temple tip.

What kind of frames are sold at Sprzelook.com?

Sprzelook.com offers quality lenses that are checked for perfection at every step of our manufacturing process. We offer full rim, semi-rimless, and rimless frames to fit every style and budget.

Can I order lenses that are both color tinted and photochromic?

Unfortunately, no. Due to the way basic color tint and photochromic are applied, they cannot be applied to the same lens and you must choose one or the other.

Can I buy the frames alone?

Want to get some glasses and don't require a prescription? Choose "Frame Only" option while on the product detail page.

You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since Sprzelook.com does not offer frames without lenses.

You can remove your Demo lenses at home once your order has arrived.

Delivery and Shipping

Can I track my order?

You sure can! You can enter your order or tracking number in the Track Order section of your account.

What shipping methods do you offer?

For US customers, available shipping methods may include USPS, UPS, UPS Next Day Air, FedEx, DHL, and other carriers, depending on the shipping address and availability. Please note, UPS Next Day Air means your glasses will arrive the next day once manufacturing has been completed and they have been shipped.

For Canadian customers, available shipping methods may include USPS, FedEx, DHL, Canada Post, and other carriers, depending on the destination.

For UK customers, available shipping methods may include DHL, Royal Mail, FedEx, UPS, and other carriers, depending on the destination.

For Australian customers, available shipping methods may include Australia Post, UPS, and other carriers, depending on the destination.

For other countries, we may offer DHL, FedEx, UPS, local postal services, or other available shipping carriers depending on the destination.

Please note that available shipping methods and carriers may vary by country, region, and shipping address. The available shipping options will be confirmed based on your destination. For some countries or regions, shipping may not be covered by our standard shipping rates due to local shipping conditions or additional delivery costs. In such cases, we will contact you before shipping to confirm any additional shipping charges.

For all other countries, please see our shipping methods.

Support

Oops! I entered some of my prescriptions incorrectly. Now what?

Our expert team can fix your prescription as long as you give us a call at +13025807280 or shoot us an email at support@Sprzelook.com with your order number and a correct prescription within the hour of ordering.

If you contact us more than one hour after placing your order and the lenses with the incorrect prescription have already been produced, we will need to charge you the cost of the new lenses to remake them with the correct prescription.

Prescriptions

How do I read my prescription?

Figuring out what all of those numbers and letters on your prescription mean can be a little tricky, but we've got that covered. Come check out our tutorial on how to read your prescription.

What is "PD" and how do I get mine?

PD, or pupillary distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Your PD is usually included in your prescription. If not, you can measure your PD yourself.

How can I measure my PD?

You can do it yourself or have someone else measure it using a mirror and a ruler. Place a ruler, millimeter side up, directly under the center of your right or left pupil. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy.

Can I use a contact lens prescription for ordering glasses?

Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

Lenses

Do you offer prism correction?

Absolutely! When entering your prescription, click Add prism.

What are sprzelook lenses made of?

Our industry-standard lenses are made of lightweight CR39 and polycarbonate plastic. Our quality lenses come in four different refractory indexes. See our Lenses page for more information.

How are bifocal and free-form progressive distances decided?

Typically, 60% of the lens height is reserved for distance vision and 40% for reading

What materials do you use for your bifocal lenses?

We use quality industry Flat Top 28 for all bifocals.

Can I purchase lenses by themselves?

Sorry, but we are unable to sell lenses independent of their frame.

Payment

Do you accept insurance?

Unfortunately, we are not currently affiliated with any insurance companies. However, we can provide you with a detailed copy of your invoice along with our tax ID number so you may request reimbursement from your insurance company.

We are covered under FSA and HSA however. You can shop using your FSA debit card, we can provide you with a detailed receipt for you to submit.

What payment methods do you accept?

We accept AMEX, Visa, Discover, MasterCard, and PayPal payments.

How are your payments secured?

We use Paypal Pro as our payment processor. Paypal is one of the most secure payment platforms in the industry. All transactions are actually sent to PayPal to process, we do not see your credit card information on our end.

How can I obtain a sales invoice?

You can download a detailed sales invoice by accessing the My Orders section of your account page.

Is it possible to have double discounts on my order?

Sorry, but we do not allow multiple discounts. That means only one coupon per purchase. Also, coupons cannot be applied to any items that are currently on marked down or sold. If you have several items in your cart, promotional codes will only be applied to full-priced items.

Returns

What is your return policy?

At Sprzelook, we stand behind the quality of our eyewear. If you are not satisfied with your glasses, please contact our Customer Service team before sending anything back. We will provide instructions based on your specific situation.

Sprzelook.com has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked.

The 14-Day Fit & Style Guarantee applies to fit and style concerns. Returned glasses must be in their original condition and include all original accessories and packaging where applicable.

Custom-made or personalized lenses may be subject to different return and refund conditions.

Our 365-Day Product Guarantee provides customers with a one-time replacement pair within 12 months of purchase when the product has a confirmed defect in material or workmanship. Eligibility for a replacement is subject to our inspection and confirmation of the reported defect.

The product guarantee does not cover damage caused by accidents, negligence, misuse, improper care, normal wear and tear, or unauthorized modifications.

How do I make an exchange or return?

1. Contact our Customer Service team to request a return authorization before sending your glasses back.

2. Once your return has been authorized, send the glasses to the return address provided by our Customer Service team.

3. Provide the shipment tracking or delivery confirmation information to our Customer Service team.

4. Once the returned glasses are received and inspected, we will process the applicable refund or replacement. Refunds are generally processed within 3–5 business days after the return has been approved.

Please do not send any return package without first contacting Customer Service and receiving return instructions.

Anything else I need to know about making an exchange?

If you choose to exchange your glasses for a new pair of higher value, you are responsible for paying the price difference.

If you choose a replacement pair of lower value, any applicable price difference may be refunded after the exchange has been processed.

Customers are responsible for return shipping and handling costs for returns or exchanges that are not related to a confirmed product defect or workmanship issue.

Shipping and handling costs are non-refundable unless otherwise required by applicable law or specifically confirmed by Sprzelook Customer Service.

Sprzelook reserves the right to refuse a return, exchange, or replacement if the returned product does not meet the applicable eligibility requirements.

How can we help?

Order Status

Track Order
Check order status, view order history, or track packages

Return & Exchange

Shipping & Returns
We offer 14 days exchange or refund and a 365-day quality guarantee