Refund policy
Return & Refund Policy
We want you to be satisfied with your SprzeLook eyewear. If you experience any issues with your order, please contact us within 30 days of delivery.
Because many of our lenses are individually made according to each customer's prescription and selected options, different return conditions apply to frames and customized lenses.
Returns
If you are not satisfied with the frame due to fit, size, style, color, or personal preference, you may return it within 30 days of delivery.
Returned items must be in their original condition and include the original case and accessories.
Once received and inspected, the eligible frame value will be refunded to your original payment method.
For non-defective returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Custom & Prescription Lenses
Prescription and customized lenses are individually made for each order and cannot be resold or reused. Therefore, customized lens charges are non-refundable for change-of-mind or customer-related returns.
This includes prescription, progressive, bifocal, photochromic, polarized, tinted, high-index, and other customized lenses.
If incorrect prescription, PD, lens type, frame size, color, or other customization information was selected or provided by the customer, the customized lens cost is also non-refundable.
Defective or Incorrect Products
If your glasses arrive damaged, defective, incorrectly manufactured, or do not match the prescription or options submitted with your order, please contact us within 30 days of delivery.
We may request photos, videos, prescription information, or an optical inspection to verify the issue.
If the issue is confirmed to be caused by SprzeLook, we will provide an appropriate solution, including a free remake/replacement or refund, depending on the circumstances.
Color Differences
Product colors may appear slightly different due to lighting conditions, photography, screen brightness, device display settings, and viewing environment.
Minor color variations caused by these factors are normal and are not considered a product defect.
For photochromic lenses, lens darkness and color may also vary depending on UV intensity, temperature, weather, and surrounding light.
If you believe you received the wrong color rather than a normal color variation, please contact us with clear photos for review.
Prescription & Adaptation
Some prescription lenses, especially progressive and bifocal lenses, may require an adaptation period.
If you experience blurred vision, dizziness, or difficulty using your lenses, please contact us. We may review your prescription, PD, fitting height, and lens configuration.
If the lenses were manufactured correctly according to the information provided with the order, the issue is not considered a manufacturing defect. We will still work with you to determine an appropriate solution where possible.
Return Shipping & Refunds
Please contact us before returning your order to receive the correct return instructions and return address. Do not send your order back to the address shown on the original shipping package.
For returns unrelated to a SprzeLook error or product defect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service.
Approved refunds are generally processed within 3–7 business days after the returned item has been received and inspected.
Order Changes & Cancellations
Please contact us as soon as possible if you need to change or cancel your order.
Because customized lenses may enter production shortly after an order is placed, customized lens charges may become non-refundable once production has started.
How to Request a Return
Please contact the SprzeLook Customer Service Team within 30 days of delivery and provide your order number, reason for return, and photos or other relevant information if there is a product issue.
Please do not return your glasses before receiving return instructions from us.
This policy does not limit any rights you may have under applicable consumer protection laws.
Customer Service:
Address: 30 N Gould St, Sheridan Wyoming 82801, United States
Phone: +1 (302)580-7280
Email: support@sprzelook.com
Customer Support Hours
Monday – Friday: 10:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-07:00) Mountain Standard Time (Denver)
Response Time: We respond within one business day
